Common questions before getting started

Request one on the “Become a client” page or with a call to the office. Once you confirm your email with the code we send you, the request reaches the office — and nothing opens automatically: a person at the office reviews it and links it to your business. You then receive an email with the name of whoever approved it and the link to choose your username and password.

Call or write to us, and we will tell you what we need to pick up where the work left off — usually the returns already filed, the payroll lists and the employment contracts. They are uploaded to your business file from a computer or a phone, and are in their place from day one.

The price depends on the work your business needs — the number of invoices, employees and returns to be filed — and is set by a contract between you and us. The platform is not sold separately: it comes with the service.

Yes. One account can be linked to several businesses, and one business can have several people — each seeing only what is theirs to see. If you run two businesses, you see both from the same sign-in, without signing out and back in.

Upload them straight into your business file from the Documents page — from a computer or a phone, even as a photo of a paper. A document uploaded twice is recognised and not added a second time.

Your business's deadlines are in the calendar and on the obligations page, and we send you a reminder for those that need something from you. Notifications can also reach your phone if you allow them in your profile.

Yes. The same site works on a phone and can be added to your home screen like an app. On a phone you can sign in with Face ID or a fingerprint instead of typing your password every time.

Albanian and English. The language is changed from the “View” menu and stays chosen for you, without touching what others see.

You, and the people at the office who work on your file. Access is granted by name and by type: an office employee sees only the clients and sections assigned to them, and anything not assigned appears neither in search nor through a typed-in address.

Every view, change and deletion is recorded in a trail that cannot be rewritten — so the question “who saw this?” always has an answer.

A password alone may not be enough: signing in can also require a second code from your authenticator app, or a passkey on your device. The “My sign-ins” page shows when and from which device your account was accessed, and every sign-in is recorded with the date, time and device.

A reset is requested from the sign-in page and the link comes to your email. If the email is no longer yours, we do the reset once we have identified you — because a door that opens with a lost email is not a door.

Your business data remains yours. How long it is kept, and how to request a copy or its deletion, is set out in the data protection notice.