What gets asked most before starting

How is an account opened?

The request is made from the «Request an account» page or with a call to the office. It does not open by itself: the office reviews it, ties it to your subject, and only then does the door open. That is why a request is answered by a person and not by an automated email.

What does it cost?

The price depends on the work your business takes — the number of invoices, the employees, the filings submitted — and is set by a contract between you and the office. The platform is not sold separately: it comes with the service.

Who sees my documents and my data?

You, and those in the office who work on your folder. Access is granted by name and by kind: an office employee sees only the clients and the sections they have been given, and what they have not been given appears neither in search nor at an address typed by hand.

Every opening, change and deletion stays written in a trail that does not go back — so the question «who saw this» always has an answer.

Can several people from my business have accounts?

Yes. One account can be tied to several subjects, and one subject can have several people — each with what is theirs to see. Whoever runs two businesses sees both from the same sign-in, without signing out and back in.

How do I send documents to the office?

They are uploaded straight into the subject's folder from the documents page — from a computer or from a phone, even as a photograph of a paper. A document uploaded twice is recognised and does not go in a second time.

Am I told about the deadlines?

Your subject's deadlines sit in the calendar and on the obligations page, and the office sends a reminder for the ones that need something from you. Notifications can also reach your phone, if you allow them in your profile.

Does it work from a phone?

Yes, the same page works on a phone and can be placed as an icon on the screen, like an app. On a phone, signing in can open with Face ID or a fingerprint instead of a password typed every time.

How is my account protected?

A password alone may not be enough: signing in can also ask for a second code from your app, or a key held by the device. The «My sign-ins» page shows from which device and when your account was opened, and every sign-in is recorded with the date, the time and the device.

I forgot my password — what do I do?

A reset is requested from the sign-in page and the link comes to your email. If the email is no longer yours, the office does the reset once it has identified you — because a door that opens with a lost email is not a door.

What language does the platform work in?

Albanian and English. The language is changed from the «View» menu and stays chosen for you, without touching what others see.

What happens to my data if I leave?

Your business's data stays yours. How long it is kept and how a copy or its deletion is requested is written in the data protection notice.